Shipping, Returns & FAQs

SHIPPING
  • Jewelry Purchases: All Laura Cox Collection customers receive complimentary ground shipping within the United States on jewelry items. Items purchased are shipped United States Postal Service (USPS) Priority or First-Class Mail. When your order ships, we will send you a shipment confirmation email with tracking information.
  • Home & Gift Purchases: Items will be shipped via USPS First-Class Mail or USPS Priority Mail and there is a small shipping charge for each item. 
RETURNS
  • We replace any items that are received damaged or defective. We do our best to ensure that all orders are packaged securely, but occasionally things happen in transit. Contact us within 48 hours of receiving your shipment and we will issue you a pre-paid shipping label for you to return the item unused, unworn, and in original packaging.
  • If you received an item different from the one that you ordered, sorry about that! We’ll make it right. Contact us within 48 hours of receiving your shipment and we will issue you a pre-paid shipping label for you to return the item unused, unworn, and in original packaging.
  • To initiate a return, please contact us at lauracoxcollection@gmail.com with your order # and items you wish to return, and we will happily assist you in the process.
  • Currently, we do not offer returns or exchanges for any other circumstances.
FREQUENTLY ASKED QUESTIONS:
WHAT MATERIALS ARE USED?
  • Laura Cox Collection encompasses a wide variety of high-quality materials, including freshwater pearls, genuine leather, polymer clay, sterling silver, wood and more. Specific materials associated with each style are listed on its product page.
I'M ALLERGIC TO SOME METALS. CAN I WEAR LCC EARRINGS?
  • We’re pleased to offer an assortment of styles for our shoppers with sensitive ears! In the search bar, type “nickel free” and our current selection will be displayed.
HOW DO I CARE FOR MY JEWELRY?
  • To extend the life of your Laura Cox Collection items, here are a few tips:Jewelry is a beautiful and delicate accessory. To maintain shine and prevent tarnishing, avoid exposure to moisture (i.e., shower, pool, ocean, etc.) and liquid cosmetics (i.e., lotion, perfume, sunscreen, etc.).
  • Store your items neatly when not in use. We do not recommend the bottom of your purse as a “safe place.” Allowing jewelry to hang out in your handbag is a surefire way to lose beads, scratch or misplace an item!
  • A great option is to store earrings and bracelets in a soft, cushioned box in a clean and dry location. Necklaces should be hung separately to avoid tangling.
  • When traveling, make sure all jewelry is secured in a hard-sided case.
HOW CAN I PURCHASE A GIFT CARD?
  • Electronic gift cards are available for purchase through our website.  You will receive a digital copy of your gift card upon receipt of your order. 
HOW CAN I REDEEM A GIFT CARD?
  • Our electronic gift cards contain instructions to redeem at checkout.

 

Laura Cox Collection

3620 Pelham Road #158

Greenville, SC 29615